FAQ

Do you have questions?

Frequently Asked Questions

Where can I find the AI assistant on the site? And how do I get started?

You will find the chat bubble in Bottom right of each page From our website. Click on it to start the conversation immediately.

What can an AI assistant do for me?

Fabric Consultation Depending on the season and use.
color matching And suggest appropriate grades.
Washing and care instructions Suitable for each material.
Search for products Inside our store and guide you to the right piece.

Does he speak Arabic? Can he reply in English?

Yes; assistant multilingual It operates in Arabic and English. Our customer service supports both languages.

Can the assistant suggest a fabric suitable for “Kuwaiti winter” or an air-conditioned environment?

Yes, it is designed to deliver. Seasonal Fabric Consulting (Winter/Summer) according to use, and suggests options from our available collection.

Can he help me match a fabric color from a photo?

Yes, the assistant can. Color recognition From the pictures andSuggest close degrees From our available products.

I need a precise washing method for a specific fabric, can I do it?

Yes, it provides you with With washing and care instructions Suitable for fabric type (such as wool or flannel), step by step.

Can he find the product for me in the store?

Yes; the assistant provides Direct product search It leads you to the appropriate piece according to the specifications you provide (category, season, color, etc.).

Are there limits on what the assistant can offer?

Yes; Our assistant is exclusively dedicated For tasks and questions Fabric related inside Al-Awadhi Fashion store. It can help you with: Select fabric by season and use, filter available collections, explain materials and construction, wash and care instructions, estimate lengths in meters, clarify lot number and shade matching, and answer in-store availability questions.
It does not provide any information or advice. Not related to fabrics (such as medicine, nutrition, law, finance, or general technology), and does not provide medical diagnosis Or advice outside the scope of fabrics. And for any operational procedure on demand (such as Modify/Cancel/Payments) Please contact directly with Customer Service During business hours.

If you need a customer service representative instead of an assistant?

Our team is available daily. From 9:00 AM to 10:00 PMWe respond within one hour during business hours. Messages after 10:00 PM We answer it 9:00 AM The next day. You can contact us via phone/WhatsApp or mail.

What about privacy during conversation?

The site uses cookies with consent notice, and your data is processed to serve you and improve your experience accordingly. privacy policy Advertised. (Cookie preferences can be managed via the consent bar.) Yes; Our assistant is exclusively dedicated For tasks and questions Fabric related inside Al-Awadhi Fashion store. It can help you with: Select fabric by season and use, filter available collections, explain materials and construction, wash and care instructions, estimate lengths in meters, clarify lot number and shade matching, and answer in-store availability questions.
It does not provide any information or advice. Not related to fabrics (such as medicine, nutrition, law, finance, or general technology), and does not provide medical diagnosis Or advice outside the scope of fabrics. And for any operational procedure on demand (such as Modify/Cancel/Payments) Please contact directly with Customer Service During business hours.

How do the ordering steps work from start to finish?

choice: You choose the fabric (in-store or via our website). We help you filter the right type based on season, use, and budget.
confirmation: We confirm Required length in meters We check availability Same batch number If you need more than one identical piece.
Story: We do the Cut to order precisely, with Simple natural tolerance For hand cutting (approximately ±2–3 cm).
Inspection before packing: We check the color, weave regularity and surface integrity.
Packing and Delivery: We prepare your shipment with suitable packaging to protect the fabric during transportation, then hand it over to the courier company or you can pick it up yourself from the store.

Is the sale by the meter? What are the minimum and maximum prices?

Yes, for sale By meter with Minimum 3 meters For a single order, the excess is half a meter (0.5 m). This ensures sufficient length for tailoring and a comfortable margin for adjustment for the tailor.

What payment methods are available?

We provide Secure electronic payment For online orders, pay in-store upon arrival. You'll receive an order confirmation message immediately after payment, complete with order details.

Can I modify or cancel an order? And when?

maybe Edit or cancel before cutting Only. After cutting the order becomes finally Because it's customized to your length, if you want to adjust the color/type, we can help you decide on the best option before you start cutting.

In what currency are prices and invoices displayed?

All prices and invoices are issued in Kuwaiti dinars. كويتي دينار.

What is a batch number? And why does it matter when purchasing more than one meter?

Batch number is Production run reference (Weaving/dyeing/finishing). Taking all the meters from Same batch number Guarantee Matching shade, texture and shine Between pieces when making more than one garment or when reordering later. If the order is distributed over different batches, it may appear slight color difference Under the light.

Can the color differ between the screen and the reality?

It may happen Slight variation is normal. Due to monitor and lighting settings, when purchasing multiple meters of one item, we recommend matching Batch numberExamine the fabric in both indoor and daylight to ensure the correct shade.

How do you ensure quality before delivery?

We do Manual roll inspection Before cutting, color, weave consistency, and surface integrity are checked before packaging. This reduces the possibility of hidden defects and maintains a consistent level of quality.

What is the margin of accuracy when cutting?

story ManuallyHowever, there are Simple natural tolerance For manual cutting approximation ±2–3 cmWe make sure your measurement matches your desired length as closely as possible.

What are the approximate lengths for one dishdasha?

generally: 3-3.5 meters For medium size, larger sizes/lengths may need to be increased. Up to 4 meters Depending on your height, cut width and tailor's instructions.

What are your most prominent winter fabric categories? And what distinguishes each category, briefly?

Wool in fineness degrees (super 120/130/140/160): Progressive softness and an elegant matte sheen; the higher the number, the more delicate and soft the piece, and the more suitable for upscale occasions and use.
Practical wool blends (50/50 and 70/30): A balance between the look of wool, ease of care, and durability; 70/30 gives warmth, softness, and breathability higher than 50/50.
Gogh: Higher density and air permeable surface brushing for warmth and greater shape retention.
Kashmir and Kashmir mixtures: Warm, silky texture with a lighter weight and luxurious feel.
100% cotton flannel: Cozy warmth and soft touch for home and winter everyday pieces.

Where are the fabrics supplied from?

We choose our raw materials from England, Italy, India, and China According to the availability of seasonal groups, taking into account the requirements of the Kuwaiti and Gulf seasons.

How long does delivery take within Kuwait? Is there express delivery?

We strive to deliver orders within Kuwait. Within 24 hours Whenever possible (depending on the cut's execution time and address), once the order is ready, we will arrange delivery and follow up until it reaches you.

Is shipping available to Gulf countries? How do I track my order?

Yes, it is available. Gulf shippingAfter the order is prepared and delivered to the shipping company, we provide you with With tracking data To track your shipment's arrival until it's received. Arrival time depends on the shipping company and city.

How are shipments packed to protect the fabric?

We pack the fabric in a Protects the roller/piece During transportation, securely fasten to prevent excessive movement and keep the surface clean until delivery.

Can I return or exchange after cutting?

As the fabric is Cut it to your likingThe demand becomes Finally after cuttingIf there is manufacturing defect In the same fabric, please contact us immediately to review the condition and serve you to your satisfaction.

What should I do if I feel the length I received is not correct?

Before shipping, we check the measurements. If you notice a difference, Contact us directly Contact customer service with your order number and size photo so we can review the case and resolve it quickly.

Do you offer sewing service?

we Specializing in fabrics and custom cuttingYou can have the fabric tailored at your favorite tailor's, and we'll provide you with the desired length and any additional cuts you need as part of the order.

How do I care for wool fabrics (super/wool/blends) after sewing?

Air after each wear Instead of over-cleaning—breathing restores the fibers' vitality.
dry cleaning When detailed pieces are needed to maintain structure and fall.
Low to medium ironing Using protective cloth Gentle steam to avoid shine and stress on the fibers.
Dry and ventilated storage inside cotton covers (No tight plastic) With natural moth guards.

What about 100% cotton flannel?

Cold to lukewarm wash (<30°) With a gentle program and a mild liquid detergent, without bleach or strong perfume.
Air drying in the shadeA very low heat dryer may be used only when necessary.
Medium ironing with steam And on the back side to maintain the smoothness of the grated surface.
It may happen A slight contraction is normal.Allow a margin when detailing if necessary.

Important tips for storage in Kuwait's climate:

Make sure the piece completely dry Before storing. Use Moisture absorbers Inside cabinets, avoid tightly sealed plastic for long periods—cotton bags Better. Check parts periodically and use Natural mite repellent.

How do I contact you?

Phone/WhatsApp: +965 97432006
e-mail: info@alawadhifashion.com
Store: Kuwait City, Mubarak Al-Kabeer Street, Commercial Area 9, Block 2, Shop 19, 14009

What are the working hours?

We serve you daily from 9:00 AM to 10:00 PM.

Who should I contact if I want advice before purchasing?

Our team is ready daily From 9:00 AM to 10:00 PM In store and by phone/WhatsApp +965 97432006 Or mail info@alawadhifashion.com To help you with Choose fabric according to season and use andDetermine the length in meters before cutting..
In addition, you can talk to Our smart assistant From the chat bubble at the bottom right of the site to get Instant consultation on fabrics and products in our storeThe assistant can:

Fabric filtering Based on your description (occasion/weather/budget/color).
Find products From our store Based on your explanation or the image you upload; Recognizes color/texture/pattern and compares it to our stock, then displays closest matches With links and availability.
Filter results According to the grade (Super 120/130/140/160), origin (English/Italian/Indian/Chinese), compositions (50/50, 70/30, Kashmir…) and budget.
presentation Care and washing instructions Minute for each material, andEstimate length in meters Before ordering, please be aware of Batch number To ensure shade matching.

Note: The assistant is dedicated Exclusively For fabric and product questions Al-Awadhi FashionAny actions on the request (such as Modify/Cancel/Payments) It is done through customer service during working hours.

What makes us different?

Long family experience, Choosing reliable sources From England/Italy/India/China, Manual check For rolls, Precision cut by the meter Before delivery, Delivery within Kuwait within 24 hours Whenever possible, we ship to the Gulf with continuous follow-up. All of this is done in a friendly, clear, and professional manner.